Partner services and support

Partner services and support


Strong connections rely on things fitting together. It’s not just our technical solutions that follow this idea, but our partner support too.

We make it easy to add new capabilities that complement your own. From initial network planning to in-life technical support, our partner toolkit includes a full range of services that cover the whole project lifecycle. Choose what you need, leave what you don’t – we work as a true extension of your team.

Partners in progress

Like you, we’re passionate about connecting people, teams and services. That’s why we work in partnership with you to deliver the big business ambition as well as the tiny technical details. Our aim? To find and fulfil new opportunities in the digital transformation landscape, together.

Support where you need it, not where you don’t

The partner toolkit provides you with support that fits your needs; allowing you to pick and mix the services which help you most. Designed to be flexible, our service catalogue includes options through from product, install and manage, to maintenance, resource and disposal.

Our service catalogue Partner Services


Dedicated to channel, our partner services are designed to complement and enhance your existing resources and skills so that you can deliver competitive and complete solutions to your customers.

  • Multi-product:’s support team has extensive experience across multiple technologies and vendors.
  • Customer-centric: focus on quality and customer experience to ensure you and your customers have the desired outcomes, and can focus on what you do best.
  • Flexible: choose what your need, leave what you don’t – pick and mix your partner services to suit you and your customer. Partner Services

More information


Product Services

Hardware pre-sales consultancy: ensure your deployment meets your customer’s needs and specifications exactly.

Hardware supply: as a leading distributor of best-in-class networking and extended reality technologies, with extensive supplier relationships, we can help to fulfil all of your project’s hardware requirements.

Configuration services: deliver equipment to site that is ready for install and works  straight out of the box, accelerating deployments and minimising on-site install times.


Install Services

Site survey: with options including both desktop and physical surveys.

Installation: accelerate your go-to-market with additional engineering resources on-demand.

Cabling: equipping you with everything you need to ensure installations are smooth running and right first time.


Manage Services

In-life support: dynamically expand your resources to ensure your customer is fully supported once their deployment is live.

SMART logistics: a cost-effective and scalable solution to manage, store, and distribute hardware on your behalf.

NOC: augment your service offering by utilising our 24/7 Service Centre to manage service requests and incidents as they arise. Offering a tiered level of support from catch and despatch through to fully managed.


Maintenance Services

Multi-product maintenance: minimise downtime for your customers in the event of hardware issues. We will manage the service incident and supply replacement part/s AND OR engineer within the agreed SLA.

New install and post install: understanding the need to meet requirements as they evolve we are able to offer maintenance support on new and pre-installed products.

Multi-year term: flexible, scalable terms to suit you and your customer, so that you can focus on what you do best and know that maintenance requirements are taken care of.


Resource Services

IMAC: ensure you can meet your customer’s rapidly changing technology demands by scaling your install, move, add and change services.

Engineer vouchers: pre-paid smart hands that work against your agreed SLA to deliver support when you need it. Multi-product and vendor skilled, tap into our experienced resources for any ad hoc requirements.


Disposal Services

Secure Disposal: understanding our customers need for data security we can offer a variety of solutions to control and certify data disposal.

Ethical Disposal: meeting the ESG requirements of our customers we are able to provide professional de-implementation and product disposal services.

“ has become one of our most important partners for supporting our 5G use cases. is not just a technology distributor, but a great partner in supporting us in marketing, pre-sales, sales and post-sales activities.

They show in each interaction their knowhow of the business, their “Can Do” mentality, and drive. With that drive and knowhow, the team has been supporting us in realising several customer deals, with sales demo‘s, and participation at events. is an important link in realising our objectives and more important in achieving our customers’ goals.”

– Francis Duvivier, Business Developer and Solution Manager at Proximus.

Not all connections are created equal

To create a quality connection, think like an architect, not a builder. To understand not just the connections, but the reason they exist.

To zoom out before plugging in. At, this is what we do.