UI Care is Ubiquiti’s official extended warranty and replacement service for UniFi networking hardware. It extends standard warranty coverage and simplifies the replacement process, helping to reduce downtime and operational disruption when hardware issues occur.
For businesses, MSPs and network professionals, UI Care provides an extra layer of confidence when investing in critical network infrastructure.
Key benefits of UI Care
Extended Warranty Coverage
UI Care extends the standard Ubiquiti warranty up to five years, helping protect your investment long after the initial warranty period ends.
Fast, priority hardware replacement
If a covered device fails, UI Care enables expedited replacement, often shipping the replacement unit before the faulty hardware is returned – keeping downtime to a minimum.
Priority support
UI Care customers benefit from priority handling, helping issues get resolved faster and more efficiently.
Free return shipping
Prepaid return labels are included, removing additional costs and simplifying the RMA process.
Ongoing reliability and security
By supporting long-term firmware and security updates, UI Care contributes to the ongoing stability and security of your network.
Who is UI Care for?
UI Care is ideal for environments where uptime matters, including:
- MSPs and IT service providers
- Businesses running UniFi networks at scale
- Organisations that want predictable support and reduced risk
Even with reliable hardware, failures can happen. UI Care helps minimise the impact when they do.
How UI Care works
UI Care must be added when purchasing eligible Ubiquiti UniFi hardware from Westbase.io. Your Westbase account manager can include UI Care with your order.
Once activated, your hardware is covered for the chosen UI Care period. If a fault occurs, you can submit a claim and receive a replacement quickly, often before the faulty unit is returned, helping to reduce downtime.
Discover our Ubiquiti UniFi solutions
Westbase.io is the leading Ubiquiti distributor in the UK and EU. For further information on any of the above, or to order UniFi solutions today, contact your account manager on +44 (0) 1291 437 567, +31 (0) 35 799 2290 or hallo@westbase.io.
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