When a rollout goes live, the real work begins. Operations and support keep networks healthy, available and performing day-to-day – so customers experience reliability, and projects deliver long-term value.
Powered by our world-class Technical Support and Network Operations Centre, Westbase.io delivers flexible in-life support without adding overheads – backed by spare parts and field services to keep operations running without disruption.
Keeping all your networks performing, round the clock
From technical support and proactive monitoring, to rapid spares and expert engineering, we help you resolve issues quickly and maintain service levels – 24/7/365 where required. The result is smoother operations, faster resolutions and consistently satisfied customers.
We can also help you manage disparate network estates. Whether you serve customers with diverse requirements or have inherited multiple platforms through acquisition, we know that operating disconnected environments is complex and resource-intensive. With the breadth of our team’s expertise and deep market experience, we turn that complexity into an operational advantage – freeing you to focus on business priorities rather than just network performance.
A flexible suite of services
Choose the elements that fit your environment and service levels – individually or combined into a complete, end-to-end in-life support solution. It’s all about delivering engineering when you need it, where you need it, at a price point that keeps you competitive:
Technical Support Centre and NOC-as-a-Service
Our Technical Support Centre and Network Operations Centre deliver a range of options, scaling from enhanced service desk support to full 24/7/365 monitoring, notification, response, remediation and reporting:
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Advanced 1st line through to 2nd and 3rd line support integrates seamlessly with your in-house team, handling pre-qualified technical support requests and network escalations.
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We seamlessly integrate with your contact centre – taking over warm handovers, triaging issues, and reaching out to impacted users – so your team can stay focused on delivering great customer experiences while we resolve the technical side.
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Provides proactive, outbound technical support – not an inbound end-user contact centre function – ensuring only qualified issues are raised for resolution and allowing your team to remain focused on customer care.
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Builds a strong technical foundation for our full NOC service options, which deliver proactive, always-on network monitoring and management to add visibility and responsiveness at the infrastructure level.
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Offers flexible NOC-as-a-Service tiers – from Essentials with real-time alerting, to Premium with root-cause analysis, and Premium Plus providing full end-to-end issue resolution and reporting.
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Covers everything from enterprise to small cell, cellular, fixed wireless, and fibre, extending your capability across every environment.
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Streamlines incident handling and escalation with defined SLAs to ensure consistent service quality and fast resolution.
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Extends your coverage to out-of-hours or 24/7 operations without additional in-house headcount.
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Provides clear reporting and communication for complete visibility.
Our NOC is based across 2 sites in South Africa, offering global-standard expertise, around the clock support, resilience, and a highly efficient service, enabling you to scale your operations where and when needed with a flexible, cost-efficient model.
Maintenance & Spare Parts – Replace, Repair, Replenish
Rapid access to spare parts and field engineers minimises downtime and protects SLAs when things go wrong:
- Hundreds of Forward Stock Locations (FSLs) across the UK and Europe for 4-hour or next-business-day delivery.
- OEM-accredited engineers available for on-site repair and replacement.
- Reverse logistics and replenishment to keep inventories balanced and accurate.
- Integrated coordination between our NOC and Logistics teams ensures real-time updates, proof of delivery, and transparent communication.
Whether you take spares, engineers or both, the service integrates seamlessly with your operations – reducing complexity while maintaining continuity and ensuring customer satisfaction.
Resource – Skilled Support On Demand
Access certified professionals across engineering, service management and project delivery – wherever and whenever they’re needed:
- Flexible, on-demand resource for install, manage, add and change (IMAC) activity.
- Field engineers, project managers and service managers available on ad-hoc or project-based terms.
- Optional engineer voucher schemes for pre-paid, rapid smart-hands access against agreed SLAs.
- 24x7x4-hour (UK) or 8x5xNext-Business-Day (UK and EU) site response options.
Together, these services form a scalable, globally available operations model – keeping your networks running, your SLAs met, and your customers supported throughout the lifecycle.
Why operations and support matter
The health of a deployment is measured after day one. Clear runbooks, fast access to parts and responsive incident handling determine uptime and user confidence.
- Higher availability – proactive monitoring and timely response.
- Faster resolution – defined SLAs and access to the right skills.
- Cost control – consume only what you need. We can simply take care of the gaps in your current service or deliver end-to-end.
- Customer confidence – consistent performance and clear communication.
These foundations protect budgets and reputation across the full in-life cycle.
Who benefits
- Service providers & carriers seeking dependable in-life coverage across geographies
- ICT suppliers & integrators who want responsive operations without fixed costs
- Project teams needing assured SLAs, clear reporting and access to specialist skills
Common challenges we help address
Solving these challenges early stabilises service levels and keeps stakeholders confident:
- Maintaining uptime across multi-site, multi-vendor estates.
- Meeting out-of-hours response targets without building a 24/7 team.
- Ensuring fast spares and field engineering where customers operate.
- Managing IMAC and seasonal peaks without permanent headcount.
Why Westbase.io
- Global, multi-skilled support — access operations expertise wherever you operate
- Seamless scalability — options that complement existing services and adapt to demand
- Cost efficiency — select only what you need; reduce overheads while maintaining performance
- Proven experience — decades managing multi-vendor technologies in live environments
FAQs
What are Operations and Support services?
It’s the set of services that keep deployments running: monitoring, incident handling, spares, engineering and flexible resources to maintain performance and uptime.
Do you provide 24/7 coverage?
Yes – packages range from out-of-hours to full 24/7/365 monitoring, response and remediation.
How quickly can parts or engineers be dispatched?
With SLA-bound spares, hundreds of forward stock locations and OEM-accredited field engineers, response can be aligned to your service levels and geography.
Can we use only certain elements?
Absolutely — take technical support, NOC, maintenance or resource individually, and scale consumption by project or season.
How do you support changes after go-live?
Flexible resource models cover manage/add/change activity, with service management and project management available as needed.
Keep your networks running smoothly
Whether you need targeted out-of-hours coverage or a comprehensive in-life service, Westbase.io’s Operations and Support Partner Services help you sustain performance, resolve issues faster and maintain customer satisfaction. Book a discovery call with our services team now to start building the right fit service for you.