Effortlessly scale your operations with Westbase.io’s world-class Technical Support Centre and 24/7 NOC-as-a-Service. Offering advanced 1st line, as well as expert 2nd and 3rd line technical support for service providers and their customers, we make it easy to expand your operational capabilities and resources to fit your needs.
Whether you need reactive technical support or full network oversight, our multi-skilled, vendor-agnostic engineers deliver proactive, real-time monitoring and management to keep your network performing at its best.
Our 70+ dedicated professionals provide fast issue resolution, root-cause analysis, and proactive management to enhance customer service and streamline operations. From enterprise to small cell, cellular, fixed wireless, and fibre environments - we extend your capability across every network type.
Explore our Technical Support and NOC services...
Seamlessly integrated with your existing resources, it ensures round-the-clock service while lightening the load on your internal team. Working directly with your contact centre, we manage warm handovers, triage issues and user communication – enabling your team to focus on customers while we take care of the technical side.
Cut your NOC’s total cost of ownership by up to 50% with our fully managed 24/7/365 monitoring service. Our engineers deliver continuous oversight, root-cause analysis, and – at our Premium Plus level – end-to-end issue resolution following agreed procedures. Choose from Essentials, Premium, or Premium Plus tiers to scale your service levels, improve SLAs and reduce operational costs
Why Westbase.io Technical Support and 24/7 NOC?
Westbase.io’s Technical Support Centre and NOC-as-a-Service are built to extend your operational capacity, control costs, and deliver consistent service excellence – whether you’re scaling on demand or outsourcing 24/7 operations.
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Tiered Technical Support Centre: Advanced 1st–3rd line support that integrates seamlessly with your in-house teams. We handle pre-qualified requests, escalations, triage, and user comms, ensuring faster resolution and improved customer experience.
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Proactive NOC-as-a-Service: Always-on monitoring, alerting and ticketing – from Essentials monitoring through to Premium Plus resolution – to keep your network running at peak performance.
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Optimised operations without the overheads: Delivered by our South Africa-based team, combining global-standard expertise with highly efficient service
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Vendor-agnostic expertise: Supporting enterprise, small cell, cellular, fixed wireless and fibre environments.
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Proactive, real-time issue management: Reducing downtime through faster detection, diagnosis and remediation.
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Flexible, scalable packages: Designed for service providers and partners – choose the right level for your business.
Ready to get started?
Do you need to scale on demand? Enhance your SLAs? Deliver better customer service? Reduce your operating costs?
Book your NOC discovery call today.
Better Connected:
Partnering with channel for 35+ years
We serve the channel with leading services, network access, and connected devices. Ensuring our partners thrive in an ever-evolving landscape, we are bridging connectivity gaps and elevating human and business potential.
Get started today by booking a NOC discovery call with our team of experts.